Privacy Policy
Published on: June 29, 2018

Who we are

Our website address is: https://cutone.org.

LC Associates is an energy consulting company that provides a full range of energy services including:

  1. Energy Consulting and Advisory Services
  2. Strategic Energy Procurement Services
  3. Energy Incentives and Rebates Consulting
  4. Demand Response Services

What personal data we collect and why we collect it

The Customer Data Privacy Policy was initiated for the benefit of our customers, to ensure the protection of customer-specific energy use data and personally identifiable information (PII). The goal is to strike a reasonable balance between the collection, use or disclosure of any customer information by LC Associates while facilitating safe and reliable energy service, complying with legislative and regulatory mandates and meeting customers’ expectations regarding the collection, disclosure and use of their data and personal information.

LC Associates’ privacy policy is reviewed on a periodic basis. When an update is made, a notice of LC Associate’s privacy policy will be prominently posted on the www.cutone.org website.

LC Associates collects customer information for the purposes of providing energy services and other products. Customer Information examples include, but are not limited to:

  • Contact information that allows us to communicate with you, including your name, address, telephone number and email address.
  • Billing and payment information, including your payment data, credit history, driver’s license or state ID number and Social Security Number.
  • Electric and natural gas use data gathered by our metering systems such as ccf, mcf, therms, dth, kW, kWh, voltage, var, or power factor, and other data that is recorded by the electric or natural gas meter.
  • Information gathered when you choose to participate in company programs or services, such as bill payment assistance, renewable energy, demand-side management, load management or energy efficiency.
  • Anonymized website cookie data for the purposes of analysis on how visitors use the LC Associates website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

LC Associates will not disclose your information to third parties without your written consent, with the following exceptions:

  • When it is necessary or related to our provision of energy consulting, demand response or energy procurement, LC Associates may disclose your information to Agents and Contractors working on behalf of the company without first obtaining your consent.
  • LC Associates will disclose your information as directed or required by any warrants, court orders, subpoena, or regulatory requirement. The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.
  • LC Associates may provide third parties with aggregated and non-identifiable data, containing general characteristics of a customer group, which is used for analysis, reporting or program designs.
  • Consumers Energy will not sell your information, except in connection with sales of certain aged receivables to third party collection firms for purposes of removing this liability from its accounts.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

LC Associates will only keep customer information for as long as is necessary for the purpose(s) for which it was originally collected.

Where we send your data

Your data is sent to third parties including vendors, agents, contractors, or affiliates that provide service to or on behalf of LC Associates

How we protect your data

We use industry-standard administrative, technical, and physical security measures to ensure the integrity of our systems and to protect your information from unauthorized access, destruction or alteration. Such protection measures include an enterprise security program based upon industry standard frameworks, security awareness for employees, dedicated team to detect and respond to threats, and collaboration with peers, state and federal partners.

What third parties we receive data from

We receive data from third party information systems and incentive program administrators such as the National Weather Services, ConEdison, the New York Independent System Operator

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